Frequently Asked Questions

The most commonly asked questions
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Can I receive packages and mail during my stay?
For Business Travellers

Absolutely! Our properties allow business travellers to receive packages and mail during their stay. Please inform the property manager or our customer service team in advance, and provide the correct delivery address. We will ensure that your packages are safely received and held for you.

Do your properties offer dedicated workspaces for business travellers?
For Business Travellers

Yes, many of our properties are equipped with dedicated workspaces, including desks and comfortable chairs, to ensure a productive environment for business travellers. We also provide high-speed internet and ample charging outlets for all your devices.

Are your properties ideal for business travellers?
For Business Travellers

Yes, we offer business-friendly features, including high-speed Wi-Fi, dedicated workspaces, and convenient locations.

What should I do if I lose my keys or access code?
During the Stay

Contact our 24/7 support team immediately. For properties with physical keys, a replacement fee may apply.

What should I do if I encounter an issue during my stay?
During the Stay

Contact our 24/7 customer support team immediately for assistance.

Do you offer special packages for occasions?
Property Details and Policies

Yes, we offer celebration packages for events like birthdays, anniversaries, and honeymoons.

How do I request an early check-in or late check-out?
Property Details and Policies

Early check-in and late check-out are subject to availability and may incur additional surcharges.

What is your smoking policy?
Property Details and Policies

All properties are smoke-free to ensure a clean and healthy environment. Smoking is permitted in designated outdoor areas.

What is the pre-arrival verification process?
Property Details and Policies

It is a simple and secure online process that includes ID and payment information verification.

How do you handle guest privacy and data security?
Housekeeping and Amenities

All personal information is securely stored, and payments are processed through encrypted channels.

Do you arrange airport transfers?
Housekeeping and Amenities

Yes, contact guest services in advance to arrange transportation.

How do I request extra coffee?
Housekeeping and Amenities

Contact guest services via WhatsApp or the portal during check-in.

Can I request additional beds if I want extra guests to stay?
Housekeeping and Amenities

Guests can request additional beds on demand for a nominal fee.

Do your properties have Wi-Fi?
Housekeeping and Amenities

Yes, all properties come with complimentary high-speed Wi-Fi.

How do you handle guest privacy and data security?
Housekeeping and Amenities

All personal information is securely stored, and payments are processed through encrypted channels.

Do you provide daily housekeeping service?
Housekeeping and Amenities

Guests can book housekeeping services on demand for a nominal fee.

Are there any hidden fees I should be aware of?
Payment and Security

No, all fees are clearly stated during the booking process.

Can I pay in instalments or use a payment plan?
Payment and Security

Yes, we offer flexible payment options, including Klarna for bookings made well in advance.

Do you require a security deposit?
Payment and Security

Yes, depending on the property and length of stay. It will be refunded after check-out.

Is there a security deposit?
Payment and Security

We require a credit card for incidentals and may process a pre-authorization hold.

How do I leave a review after my stay?
Booking and Reservation

An email invitation will be sent after your stay to provide feedback and leave a review.

Can I extend my stay after check-in?
Booking and Reservation

Yes, if there is availability. Contact us to make suitable arrangements. Additional charges apply.

I made a mistake on my reservation/need to alter my dates — how do I do this?
Booking and Reservation

Contact our customer support team as soon as possible. Changes are subject to availability and may incur additional charges.

How do I know if a property is available for my dates?
Booking and Reservation

Use the search function on our website to enter desired dates and view available properties.

How can I modify or extend my reservation?
Booking and Reservation

Contact our customer service team directly to modify or extend your reservation. Changes are subject to availability and additional charges.

How do I book?
Booking and Reservation

You can easily book on our main page by browsing specific dates, areas, and using filters such as bedroom and number of guests.

Need further help?

Don’t hesitate to get in touch

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