1. Introduction
Welcome to My City Residence. We are committed to protecting your personal information and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a reservation, or interact with us in other ways.
2. Information We Collect
2.1. Personal Information
- Booking Information: When you make a reservation, we collect personal information such as your name, contact details (email and phone number), payment information, and any special requests or preferences.
- Contact Information: If you contact us via email, phone, or WhatsApp, we collect the information you provide, including your name, contact details, and the content of your communication.
2.2. Usage Data
- Website Usage: We collect data about your interactions with our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This helps us analyse website traffic and improve user experience.
2.3. Cookies and Tracking Technologies
- We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage patterns, and provide personalized content. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
3.1. To Provide Services
- We use your personal information to process bookings, communicate with you about your reservations, and fulfil any special requests or preferences.
3.2. To Improve Our Website
- Usage data helps us understand how our website is used and allows us to make improvements. This includes analysing visitor behaviour and optimizing website performance.
3.3. To Communicate With You
- We may use your contact information to send you updates about your reservation, respond to inquiries, or provide you with promotional offers and information related to our services. You can opt-out of marketing communications at any time.
3.4. To Ensure Security
- Personal information may be used to detect, prevent, or address fraud, security issues, or violations of our Terms and Conditions.
4. How We Protect Your Information
4.1. Data Security
- We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse. This includes using encryption, secure servers, and access controls.
4.2. Data Retention
- We retain personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law. Once no longer needed, data will be securely deleted or anonymized.
5. Sharing Your Information
5.1. Service Providers
- We may share your information with third-party service providers who assist us in operating our website, processing transactions, or delivering services. These providers are contractually obligated to protect your data and use it only for the purposes specified.
5.2. Legal Requirements
- We may disclose your personal information if required by law, to comply with legal obligations, or to protect the rights, property, or safety of My City Residence, our guests, or others.
5.3. Business Transfers
- In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such changes and the handling of your data.
6. Your Rights
6.1. Access and Correction
- You have the right to access, correct, or update your personal information. You can request a copy of your data or make changes by contacting us at the contact details provided.
6.2. Data Deletion
- You may request the deletion of your personal information, subject to certain exceptions, such as legal obligations or legitimate business interests.
6.3. Opt-Out
- You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the communication or contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
• Phone: +44 7399 993232
• Email: info@mycityresidences.com
• WhatsApp: +44 7399 993232
